info@stepwellhousing.com
Property Care Service
We handle every repair and maintenance issue swiftly and professionally, protecting your property and keeping your residents comfortable.
At Stepwell Housing, maintenance is never an afterthought. Our in-house team responds quickly, communicates clearly and resolves issues to a high standard — so your property stays in excellent condition and your residents feel genuinely cared for.
A well-maintained property protects your investment, keeps residents happy and reduces costly long-term damage. Our proactive approach means we identify and address problems before they escalate.
Landlords partnered with Stepwell Housing never have to chase contractors or worry about compliance — we handle it all, and we keep you informed at every stage.
From the moment an issue is reported to the moment it's resolved, every step is managed, tracked and communicated clearly.
Doors, windows, locks, flooring, walls and general wear-and-tear fixes handled quickly and professionally.
Leaks, blockages, boiler issues, water pressure faults and bathroom repairs — all covered.
Fuse board issues, lighting faults, socket repairs and electrical safety checks carried out by qualified engineers.
Annual gas safety checks, boiler servicing, heating system repairs and emergency callouts.
Gas safety certificates, electrical installation reports, fire alarm testing and legionella risk assessments.
Upkeep of shared spaces, hallways, entrances, gardens and external areas across multi-unit properties.
Emergency issues are responded to within 24 hours. Non-urgent repairs are typically scheduled within 3–5 working days. We triage every issue on receipt so the right resource is assigned promptly.
No. Our service is fully managed — we handle everything from issue triage through to completion. You'll receive updates after significant work, but you won't need to coordinate anything yourself.
This is outlined clearly in your management agreement. Routine maintenance and compliance costs are managed by Stepwell Housing as part of our service. We'll always communicate clearly on any costs before proceeding with larger works.
Yes. Our in-house engineers are fully qualified and insured. For specialist work (gas, electrical), we use Gas Safe registered and NICEIC-approved contractors only.
We communicate directly with residents throughout the process, providing appointment times, progress updates and confirmation of completion — so they always know what's happening.
You can contact us directly via phone or email, or use the contact form on our website. Our team will log your issue immediately and confirm next steps within the same working day.